Privacy Policy

We understand that your personal information is exceptionally important to you (especially given the nature of our website and the discussions that are held) and when you trust us with it, our forum staff have a duty to keep it safe and secure. You can be assured that our data handling policies and standards are in line with GDPR.

What we do and don't do…

(a) We do use your personal and account information to provide you with an all-around better user experience whilst browsing our site, which includes tailoring the information we share with you to help ensure that it's relevant, useful and timely;

(b) We do respect your privacy and work hard to meet strict regulatory requirements;

(c) We do go the extra mile to protect your personal and account information;

(d) We don't sell your personal information to third parties.

Your personal information is in safe hands and we've prepared this privacy policy to be completely transparent with you on how we collect, use and store your personal information.

Who we are

Our website address is: https://letschatlove.com and we go by the website name of ‘Lets Chat Love’. The purpose of this site is to allow our visitors to register, post and reply to user-generated threads on our forum, this site has a particular interest in the relationship niche.

What personal data we collect and why we collect it

You may give us personal information about yourself by using the forum functionality and online forms provided on our website, such as: setting up a forum account with us and entering in the necessary details about yourself upon registration, entering a competition, promotion or survey on our website, or by contacting us by email or other means. This includes, for example, where you provide your personal information to us in order to create an account, or by emailing us via our contact form and leaving your email address so we’re able to know how to get in touch with you.

Forum Profile

Upon registering you may be prompted to fill in some necessities, these are required to help improve our knowledge of who you are, your intentions, requirements and what you’re looking for, these details may also be publically visible to other members. This information is used to help provide a better and more meaningful user experience.

The following information may be obtained in the account creation, post compilation and private messaging process:

(i) your name;

(ii) your email;

(iii) your account user-name;

(iv) your account password;

(v) information provided when you correspond with us;

(v) Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; your browser type and version; time zone setting; browser plug-in types and versions; operating system and platform; and

(vi) Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); posts you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

To contact us directly, you can, if you like, get in touch with us by entering your name, message and email via a form on our contact page. Upon submission, your message will be transmitted to our email inboxes that are stored externally, within this process you will need to leave us your email address, which we will safely store so we know how to reply to your enquiry.

Cookies

If you create a thread, private message, post or comment on our site you may opt-in to saving your name, email address and other information in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. If you select “Remember Me”, your login will persist for 30 days. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.).

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

As part of ensuring that we offer the best possible user experience whilst our users are using our website, we will regularly collect and store analytical data in terms of the pages that you accessed, navigated to, landing on and spent time on, we do this via a program offered by Google called Google Analytics. We will collect and use the following information:

URL – the URL of the page the user is viewing

Title – the title of the page the user is viewing

Browser name – the browser the user is using

Viewport or Viewing pane – the size of the browser window

Screen resolution – the resolution of the user’s screen

Java enabled – whether or not the user has Java enabled

Flash version – what version of Flash the user is using

Location – this is derived from the IP address where the hit originated. The IP address itself is not available in GA as it is personally identifiable information (PII) which violates the terms of Google Analytics.

Language – derived from the language settings of the browser

Who we share your data with

We may share your personal information with our group companies where it is in our legitimate interests to do so for internal administrative purposes.

(a) website services providers who help us host and administer our website;

(b) email services providers;

(c) our other service providers and sub-contractors, including payment processors, suppliers of technical and support services, insurers, logistics providers, and cloud service providers; and

(d) analytics and search engine providers that assist us in the improvement and optimisation of our website.

How long we retain your data

If you leave a post/thread/comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We can’t, however, delete any posts/threads/comments that you submit on our forum(s), as these contributions are part of a collaborative experience, and deleting these posts will interrupt others users conversations. As part of the data pruning process, we will delete all of your personal information and change your account username if required, however, if there isn’t any personal data included in your forum contributions (threads, posts, comments, etc) then these will not be deleted.

Where we send your data

Visitor comments, posts, threads, account information and other data that you submitted to our websites may be checked through an automated spam detection service.